Privacy Policy

When you use fylarnyxos's budget automation platform, we collect information that helps us provide and improve our services. Here's what we gather and why:

Personal Information

• Name, email address, and phone number for account creation and communication
• Billing address and payment details for subscription processing
• Employment information when relevant to budget planning features
• Financial goals and preferences you share to personalise your experience

Financial Data

With your explicit consent, we may access:

• Bank account transaction history through secure, encrypted connections
• Credit card statements for expense categorisation
• Investment account balances when you choose to link these accounts
• Bill payment information to help automate your budget tracking

Your data powers the personalised budget automation that makes fylarnyxos effective. We use your information to:

• Create automated budget categories based on your spending patterns
• Send alerts when you're approaching budget limits you've set
• Generate monthly financial summaries and progress reports
• Suggest ways to optimise your spending and savings goals
• Provide customer support when you need assistance
• Process payments for your subscription
• Comply with Australian financial services regulations

We also use aggregated, anonymised data to improve our algorithms and develop new features that benefit all users. This never includes personally identifiable information.

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information:

To exercise these rights, contact our privacy team at privacy@fylarnyxos.com or call +61 417 737 042. We'll respond within 30 days and never charge fees for reasonable requests.

Protecting your financial information is our top priority. We've implemented multiple layers of security:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Advanced encryption for data storage using AES-256 standards
• Multi-factor authentication required for all team access
• Regular security audits by independent third-party experts
• Automated monitoring for unusual access patterns or potential breaches

Physical and Administrative Controls

• Servers hosted in SOC 2 compliant data centres in Australia
• Strict access controls limiting employee access to necessary data only
• Regular staff training on privacy and security best practices
• Comprehensive incident response procedures

We're selective about who we work with and never sell your personal information. Here's when we might share your data:

All third-party partners must meet our strict privacy and security standards. We have contractual agreements ensuring they protect your data and use it only for specified purposes.

We Never Share Data For:

• Marketing by other companies
• Credit reporting or background checks
• Government surveillance (except where legally required)
• Social media advertising targeting
• Sale to data brokers or similar businesses

We keep your information only as long as necessary to provide our services and meet legal requirements:

• Active accounts: Data retained while your subscription is active and for 12 months after cancellation
• Financial records: Kept for 7 years to comply with Australian taxation and business record requirements
• Marketing preferences: Maintained until you unsubscribe or request deletion
• Support conversations: Stored for 2 years to help resolve future issues

Automatic Deletion Process

When retention periods expire, we automatically purge data from our systems. This includes:

• Removing personal identifiers from transaction histories
• Permanently deleting account access credentials
• Clearing cached financial data from our servers
• Updating backup systems to exclude expired records

If you close your account, you can request immediate deletion of non-essential data. We'll complete this process within 30 days, though some information may need to be retained for legal compliance.

Your data is primarily stored within Australia to ensure fast service and comply with local privacy laws. However, some limited international transfers may occur:

• Backup storage: Encrypted backups stored in secure facilities in New Zealand and Singapore
• Technical support: Anonymised data may be accessed by overseas support teams for troubleshooting
• Payment processing: Card transactions processed through international payment networks with appropriate safeguards

All international transfers comply with Australian Privacy Principle 8, ensuring equivalent privacy protection. We use standard contractual clauses and regularly review the privacy laws in destination countries.

We review this privacy policy annually and update it when we introduce new features or change how we handle data. When significant changes occur:

• We'll email all active users at least 30 days before changes take effect
• Clear summaries will explain what's changed and why
• You'll have the option to review new terms before they apply to your account
• The updated policy will be posted on our website with the revision date

Minor updates (like contact information changes or clarifications) will be posted directly without prior notification, but we'll note these changes in our next regular communication.

Your continued use of fylarnyxos after policy updates indicates acceptance of the changes. If you disagree with significant modifications, you can close your account before the changes take effect.